Contact Us
Need a hand? Our support team is on hand to help with account queries, KYC verification, deposits and withdrawals, technical issues, or general feedback. If you have questions about bonuses, wagering, payment methods, or want to flag a site problem, we’ll respond clearly and promptly. Contact us by email, phone or live chat for practical, UK-focused assistance. We aim to resolve routine enquiries quickly and guide you through any account or security concerns.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat available Mon-Fri, 09:00-18:00 for account and payment issues) |
| General enquiries | [email protected] (email replies within 48 hours for non-urgent enquiries) |
| Affiliate enquiries | [email protected] (partner team; commission and tracking enquiries) |
| Phone | +44 20 7946 0823 (calls answered Mon-Fri, 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 (GMT/BST). Excluding public holidays. |
Email Assistance
Email is the preferred contact method for detailed requests, account-related issues or any situation requiring explanations or documents. Please send your enquiry to [email protected] and include a clear subject line, up-to-date contact details and any relevant attachments. This helps us handle your case more quickly and reduces the chance of delays or further follow-up requests.
Send Us a Message
Response Time
Our support team aims to reply quickly. Most enquiries are answered within one business day; simple requests often receive an immediate response. Complex cases, such as account verification or payment investigations, can take longer depending on their nature and any documents required. If you need help, contact our team and we will keep you updated at every stage.
Feedback
We'd love to hear your feedback, suggestions or ideas to improve the site. Every message is reviewed carefully by our team and used to make the service smoother, safer and more enjoyable for everyone. Send thoughts about games, promotions or site features to [email protected] or use the live chat. We read and act on player feedback regularly.