Responsible Gambling

At Express Wins we are committed to safer gambling and to helping players keep their play enjoyable and under control. We take player safety seriously and provide straightforward tools and guidance so customers can manage time, spend and activity while using our services. If you ever need extra support, we encourage you to use the controls below or contact our team.

Player-protection principles

We believe in clear, practical protection measures that let players set personal limits and pause play when needed. Our approach focuses on prevention, transparency and quick access to self-help tools so customers can make informed choices about their gambling activity.

Activity-control tools

We provide a set of self-service controls in your account area so you can adjust how you use the site without contacting support. These tools are available 24/7 and are designed to be simple to set up and amend.

Deposit limits

Players can set daily, weekly and monthly deposit limits to control how much they add to their account. Limits take effect immediately once confirmed and can be reduced at any time. Increasing a limit may require a cooling-off period.

Loss limits

Loss limits let you cap net losses over a defined period. Setting a loss limit helps prevent chasing losses and provides another practical layer of control alongside deposit limits.

Time limits and breaks

You can set session time limits and enable reminders to help manage how long you play. Short account breaks are available instantly, and you can request longer breaks if you need to step away for a longer period.

Self-exclusion

If you need to stop gambling for a sustained period, you can self-exclude from your account. Self-exclusion removes access for your chosen period and includes blocking of marketing communications. We will confirm the details and outline the steps to return to play once the exclusion ends.

Recognising signs of problematic behaviour

Look out for signs such as spending more than intended, borrowing money to play, neglecting daily responsibilities, or feeling unable to stop. If you notice these patterns in yourself or someone you know, take immediate steps to use account controls and seek support.

Practical tips for staying in control

Set realistic deposit and session limits, use loss limits, take regular breaks, avoid gambling when stressed or under the influence, and keep a record of time and money spent. Talk to someone you trust if you feel gambling is becoming a problem.

Professional help and support organisations

If you need further assistance, contact professional support services such as GamCare, BeGambleAware or Gamblers Anonymous. These organisations provide confidential advice, practical tools and treatment options. You can also speak to our support team via live chat or email for guidance on using the tools available on the site.

Wherever you are in your journey, ExpressWins is here to support safer play and help you stay in control.