Privacy Statement
This Privacy Policy explains how Express Wins collects, uses and protects the personal information we hold about you when you use our website and services. We take your privacy seriously and set out below the types of data we gather, how we use it, who we may share it with, and the choices and rights available to you.
Types of data we collect
We collect a range of information to operate accounts, process payments and keep our service secure. This includes personal, technical and transactional data gathered directly from you and from your activity on our site.
Personal data
Personal data includes the information you provide when registering an account or contacting support. Typical items are your name, date of birth, email address, postal address, phone number and identity documents when verification is required. We also collect payment details necessary to process deposits and withdrawals.
Technical data
Technical data covers information about the devices and software you use to access our site, such as IP address, browser type, device identifiers, operating system and language settings. We use this data to maintain site performance and provide a secure service.
Transactional and activity data
Transactional data includes records of deposits, withdrawals, bets, game activity and other interactions within your account. We log account activity to administer services, detect and prevent fraud, and comply with our internal controls.
How we use your information
We use the information we collect to:
- create and manage your account;
- process payments and withdrawals;
- verify identity and prevent fraud;
- operate and improve our services and user experience;
- respond to queries and provide customer support;
- comply with legal and regulatory obligations;
- monitor and analyse use to detect suspicious activity.
Data protection practices
We apply technical and organisational measures to protect your personal data, including encryption for sensitive information in transit and access controls for our systems. Access to personal data is restricted to staff who need it to perform their roles. We review our security measures regularly to keep data secure.
Cookies and tracking technologies
We use cookies, pixels and similar technologies to remember preferences, support secure logins, and analyse site use. Some cookies are essential for core site functions, while others help us deliver improved functionality and personalised content. You can manage cookie preferences through your browser or site settings.
Information sharing and third parties
We may share your information with trusted third parties to provide the service, including payment processors, identity verification providers, fraud-prevention services and analytics partners. We require these providers to handle personal data securely and only for specified purposes. We may also disclose information where required by law or to protect our rights and the safety of others.
User rights and choices
You have rights in relation to your personal information, including the right to access the data we hold about you, request correction of inaccurate data, and request deletion where applicable. You can also object to certain processing and ask for restrictions to be applied. To exercise these rights please contact our support team via the account area or using the contact form.
Access, correction and deletion
If you want to view, update or delete your personal data, we will respond to verified requests and take steps to correct or remove information as required, subject to any legal or regulatory retention obligations that may apply.
Privacy policy updates
We may update this policy from time to time. When we make significant changes we will notify account holders via the site or by email. For clarity on how specific features work or to discuss any concerns about privacy, you can reach our support team through your account. ExpressWins is committed to handling your data responsibly and keeping you informed about how it is used.